ITIL v2 Certification is a certification program designed to help organizations gain and maintain an operational advantage in the Information Technology Industry. It is an industry-recognized program that provides organizations with a framework for best practices in IT service management. It is a comprehensive set of processes, tools, and techniques for managing IT services.

The ITIL v2 certification helps organizations to increase their operational efficiency and customer satisfaction. It provides a common language and understanding of best practices so that all departments within the organization can work together more effectively. By having a set of structured processes and practices, the organization can ensure that the most up-to-date and efficient methods are being used. The certification also provides organizational adaptability by allowing the IT department to adjust as the business environment changes.

Moreover, the certification also ensures that the IT department can provide quality service to internal and external customers. By having set processes in place, IT is able to respond quickly to customer needs and resolve any IT-related issues in a timely manner. This leads to increased customer satisfaction, loyalty, and productivity.

In addition, ITIL v2 certification provides organizations with the assurance that their IT systems are compliant with industry standards. With an ability to properly identify, analyze, and address potential IT risks, organizations are better positioned to prevent costly IT disasters.

Finally, ITIL v2 certification also provides IT departments with a roadmap for professional development. The certification is a great opportunity for IT professionals to learn the latest tools and techniques, stay current with industry trends, and take advantage of available best practices.

In summary, ITIL v2 certification is an invaluable asset to any organization. It can help an organization increase its efficiency, customer satisfaction, and compliance while also providing IT professionals with an opportunity for professional development.