Email incivility, while seemingly inconsiderate and unprofessional, actually has some positive benefits depending on the context of the conversation and the emotions involved. We often discuss the negative consequences of email incivility, such as decreased productivity, lowered morale, or intentions being confused. However, this behavior has its advantages.

There are times when a person may not have the time or opportunity to talk face-to-face, making online communication the best option. Because of this, email incivility can be helpful in expressing your emotions and thoughts quickly. This can help bridge the divide and create a better understanding among participants in the conversation.

For example, if a colleague is about to make a significant mistake or do something that will negatively impact the company, an email can quickly make your opinion and concerns known even if you don’t feel comfortable talking in person. In addition, because emails can provide written records, this type of communication may even help diffuse tense situations more quickly.

Another advantage of email incivility is that it can lower social inhibition. Working in an environment with collegial ties doesn’t always mean conveying ideas in a polite way. It's important to express yourself without perceiving too much social pressure. This can make sure everybody is heard.

So, even though email incivility carries certain risks, it can also have its advantages. It provides a quick and direct way of communication in certain circumstances, and can help lower social inhibition. The takeaway is this: You can use email incivility to effectively reach your goals, but the ultimate priority should always be to keep close relationships with everyone, even when directness is necessary.